Mail Room and BPM
As a part of the BPO service portfolio WNS has built a BPM practice. WNS has implemented workflow/BPM solutions using both WNS proprietary platforms and also third party platforms. WNS has dedicated project management, business analysis, development, and QA teams which specialize in BPM solutions.
What we do:
- Program management
- Requirements gathering and validation
- Specification
- Software selection
- Capacity sizing
- Procurement
- Hosting
- Implementation
- Configuration
- Interfaces
- Customization
- Testing
- Training
- Maintenance
- Upgrades
- Mail Room process re-engineering
Value to our clients:
- Ability to offshore legacy processes
- Automate legacy paper based processes
- Processes monitors help improve efficiency of processes
- Turn-key scanning, digitizing, and digital document management
- Optical Character Recognition software improves process efficiency
- De-risk BPO engagements which depend on digitization
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