|
 |
|
WNS' insurance services enable property and casualty insurers to better - and more efficiently - serve customers throughout the policy acquisition phase (sales and underwriting), in all aspects of servicing the policy, as well as in asset management functions.
WNS delivers end-to-end claims management services across the entire life cycle, from first notice of loss through claims assignment, preparation and adjudication.
WNS' P&C BPO team delivers domain consulting and operations management services for some of the industry's largest insurance and reinsurance carriers. We have developed solutions to improve quality, turn-around time and time-to-market for our clients.
WNS delivers the following personal P&C processes and services:
- Sales, Customer Inquiries and Quoting: Voice and
data quotes, with strong sales incentives to deliver
high conversion rates
- Underwriting and Policy Issuance: Underwriting, premium
calculations, policy issuance and data entry
- Customer Support: Customer inquiries and resolution
management across all stages in the life cycle to support
quote conversion and premium payment processes
- Policy Servicing: Exception processing, policy changes,
inbound customer service (voice and data) and endorsements
- Claims Processing: First notification of loss, claim
assessment, subrogation, down-time management, claim
inquiries and claim notifications
For commercial P&C lines, WNS focuses on operations, claims management,
down time management for fleets, marine and aviation claims,
and fiduciary accounting.
WNS delivers the following commercial P&C processes:
- New Business Set-Up: Administrative services to small
business and middle market clients
- Policy Administration: Policy endorsements and DMV
error corrections
- Customer Support: Customer service call center and
email support
- Agency Management: Commission processing and support
The graphic below illustrates how we assist clients at all points in the P&C lifecycle:
Our P&C activities also include our comprehensive auto claims business, which is branded as WNS Assistance. WNS Assistance is the U.K.'s largest third-party claims administrator for motor claims with services ranging from initial claims reporting and repair management to high-end settlement of personal injury claims (both claimant and defense disciplines). WNS Assistance operates a leading independent repair network for motor claims in the U.K., adding immense domain experience to WNS' offshore BPO delivery teams.
For more information, please visit www.wnsa.com
Working with P&C clients, WNS strives to:
- Improve quality
- Reduce cycle time
- Enable cooperative working
- Improve process visibility
- Reduce costs
To achieve these objectives, WNS provides clients with a proprietary leading integrated claims management workflow system used by several of the top 20 insurance and insurance services companies.
Contact Info
To learn more about how WNS' insurance solutions
can help you, send an email to insurance@wnsgs.com.
|
|
