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Below are descriptions of a subset of the mortgage processing solutions WNS is delivering to its clients today:
Digital Loan Management
Our Digital Loan Management (DLM) solution is an end-to-end platform for automating the process of loan document indexing, data extraction, loan delivery, and quality assurance. The technology, coupled with the processing capabilities of expert offshore resources, provides seamless, digital delivery of indexed loan packages to both internal and external customers.
Loan Processing
Our capabilities encompass the full loan processing pre-underwriting
activities from receipt of digital loan package (e.g., package
review, data entry, 3rd party ordering, automated underwriting
processing) to prepare the loan for submission to underwriting,
followed by subsequent post-underwriting activities to prepare
the loan for closing (e.g., notifications, flood certificate/insurance,
conditions review & clearing).
Underwriting
WNS underwrites loans with respect to borrower, property,
loan program, and investor guidelines, ensuring compliance
with these guidelines and making the appropriate underwriting
recommendation. We also perform post-underwriting quality
control for a subset of loans based on pre-determined criteria.
Closing
Our closing capabilities include reviewing loan documents
in preparation for loan closing, reviewing & clearing any prior-to-doc conditions,
data entry/validation of fees and impounds, drawing/compiling
closing documents, and sending the closings documents to
the title company.
Post-Closing Trailing Documents
Leveraging our contact center, this solution proactively follows up on trailing documents in order to fulfill investor requests for completed loan files - includes HUD 1's, Deeds of Trust, Title Policies and numerous other trailing documents.
Customer Service Help Desk
This contact center solution handles inbound customer support calls for borrowers, managing customer inquiries regarding general loan information (account maintenance), billing (balance inquiries), rate information inquiries, escrow balance, payment information and payoffs.
Due Diligence and Loan Boarding
WNS does data lift and data entry of the fields required
for investor loan due diligence to enable underwriters to
perform electronic due diligence. In addition, we perform
new loan boarding and audit for servicers.
Servicing
Our servicing capabilities include multi-disciplinary, highly
scalable processes that span the servicing spectrum, including new loan
boarding, loan quality control, welcome calls, customer service, collections,
default management, claims processing, payoff processing, lien release and
analytics services that include customer segmentation analysis and prepayment
modeling.
Contact Information
To learn more about how WNS' mortgage banking solutions
can help you, send an email to mortgage@wnsgs.com or call us at +1 212 277 8183.
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