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WNS is committed to enhancing our client processes through continuous-improvement
projects based on the Six Sigma framework. Six Sigma-trained professionals
oversee these projects in collaboration with the operations teams.
In addition to Six Sigma-based improvement projects, we regularly seek opportunities
to increase process efficiency through redesign and application of technology
tools. We work with clients to understand their business drivers, analyze our
transactions to generate relevant management information and share it with
clients to jointly evaluate new improvement opportunities.
We have transferred several client processes from time and materials-based
billing to transaction-based pricing, which allows them to vary their costs
based on volume. We use a proprietary "variance tree" to monitor
productivity across our client programs and encourage our clients to use a
similar model for their offshore initiatives. This model focuses on measuring
and monitoring the fundamental performance metrics that determine the success
of the program and reveal the underlying factors that lead to improved performance
levels.
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