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WNS provides cutting-edge infrastructure to its clients through its state-of-the
art platforms and strong and redundant technology and telecom environment,
thus ensuring our clients receive uninterrupted service delivery in a secure
environment.
Locations and Capacity: Our 18,000-plus professionals
work on a world-class infrastructure spread across Mumbai, Pune, Gurgaon, and Nasik in India, Colombo in Sri Lanka, Bucharest in Romania, Ipswich in U.K and Manila in Philippines.
Technology infrastructure: Our proprietary network called
WNSnet is a plug-and-play network that offers 99.99% uptime and full redundancy.
We have three co-locations in the U.S. and two Points of Presence (PoPs) in
the U.K. Our technology and telecommunications team is staffed with senior
associates with extensive experience in applications, network management and
technology operations.
Technology innovation: As we support cutting-edge processes
for our clients, there is an increasing need to extend our scope to specific
technology solutions. Our proprietary platforms facilitate passenger revenue
accounting in the travel industry and claims management in the auto insurance
and healthcare sectors. We have a dedicated team focused on exploring opportunities
for clients to transform their operations through technological innovation.
Infrastructure Risk Management: Our team of infrastructure risk specialists work closely with the Facilities and Projects teams to identify and shortlist delivery centers across the world that confirm to WNS internal infrastructure risk standards. These standards have been drawn up specifically to enable 24*7 operations by ensuring continued availability of premises through location risk assessment and management techniques, continuity of critical utilities such as power and HVAC through designing and provisioning of diesel / gas based generator sets & uninterrupted power supply units and safety of our premises & people through selection and design of fire alarm systems, access control & CCTV systems. The infrastructure risk specialists key responsibility is to deliver cost-effective and safe delivery centers that contribute in a large way to business continuity.
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