|
 |
|
WNS enables Law Firms and other legal organizations to utilize the high volumes of high quality legal staff available in India and Sri Lanka to help them address some of their key challenges:
WNS staff of lawyers based in Pune (India) and Colombo (Sri Lanka), are helping several Law Firms to deliver increased scale and scope of services at lower costs. The developing maturity of outsourcing legal services is demonstrated by WNS’s growing capability to support law firms in increasingly complex and challenging legal areas.
Services Provided:
Contact Information
To learn more about how WNS' Legal Services can help you, send an email to steve.naylor@wnsgs.com
Property/Conveyancing
In the highly competitive conveyancing and property law markets, WNS currently provides to multiple clients a wide range services, including those shown below for both Freehold and Leasehold properties:
Re-mortgage/Re-finance Legal Processes:
- Categorize, index and set up new instructions
- Obtain Office Copy Entries and capture details
- Send letter and questionnaire to clients
- Obtain redemption statement and deeds from existing lender
- Prepare occupiers waiver
- Chase documents and update system/screens
- Carry out searches
- Do OS1 and K16
- Send COT, new building insurance details and ID
- Prepare completion statements, invoices and TTs
- 1 to 2 Transfers of Equity
- Deeds of postponement
Property Sale Processes:
- 40% of the overall process can be outsourced
Property Purchase Processes:
- 65% of the overall process can be outsourced
Onshore operations remain post room & scanning, client communication and finance/client account.
Home Information Packs
With the likely mandatory introduction of Home Information Packs (HIPs) in the UK from July 2007, WNS is prepared to provide low cost, high quality administrative support to HIP providers. An assessment suggests there will be 6 areas of HIP activity that could benefit from outsourced support:
- Check/Process orders for a HIP
- Chase/Monitor return of documents, from
- Search Providers
- Home Condition Inspector/EPC Provider
- Managing Agents/Landlords for Leasehold
- Vendor/Estate Agent
- Check/Process returned documents
- Create a ‘Legal Condition Report’ legal summary
- Deal with Finance and Administration
- Deal with queries:
- Inbound/Outbound calls
- Emails
- Correspondence
Personal Injury Claims
The Personal Injury Claims handing market is becoming increasingly competitive as commissions paid are increasing and fees paid are limited. Outsourcing can be a valuable way of reducing ‘Work In Progress’ costs and processing claims more quickly and efficiently.
WNS can provide a wide range of services in the domain, including:
- Categorizing, indexing and setting up new instructions
- Sending letters and questionnaires to clients and third parties
- Collecting and assessing medical information
- Negotiating and agreeing settlements
- Chasing Uninsured Loss Recovery ‘ULR’ claims
Dictation Transcription
If a Law Firm has invested in Digital Dictation and seen the operational benefits this can deliver, the next natural step is to consider the additional benefits that could be derived from outsourcing transcription and other types of legal work. WNS have great domain expertise in providing a secure, fast and cost effective service using our own highly trained staff.
The business case for outsourcing transcription work can be very strong:
Save Cost, increase Profits
People are the largest cost for any Law Firm and one of the easiest ways to increase profitability is to closely control employment costs. The cost of employing people includes salaries, NI, pensions, other benefits and office related costs like buildings, PC’s, desks and supervision. It is estimated that actual direct employment cost is 50% greater than headline salary, so a Legal Secretary paid £20,000 pa may actually cost a firm £30,000 pa to employ.
Outsourcing enables a Law Firm to convert a high fixed cost into a lower variable cost. The outsource provider carries all the employment costs and enables the Law Firm to pay an agreed amount per hour or for actual work delivered. This in turn enables the Law Firm to increase profitability and become more competitive in the provision of their services to their customers.
Improve efficiency, make better use of existing Secretaries
Good Legal Secretaries are a scarce and valuable resource, it can also be difficult to recruit and retain good quality individuals. Outsourcing dictation enables secretaries to focus on providing more proactive and value added support to Fee Earners. This not only makes Fee Earners more efficient, but enhances job satisfaction for Legal Secretaries.
Manage capacity, enable growth
Most Law Firms have a finite amount of resource in terms of people, space and capital. This can limit the ability to provide a high level of service during peak periods and can hinder growth. Outsourcing enables peaks and troughs to be managed more efficiently and business to grow without taking on more people or space. Use the outsourcer’s people, infrastructure and capital to grow your practise!
Legal Support
A whole variety of legal support activities can be carried out using the low cost, high quality legal resources available in India, including:
|
|
